Refund and Returns Policy

Eligibility for Return & Refund
A product is eligible for return and refund/exchange if all of the following conditions are satisfied:
• The request for return is made within 30 days of purchase. (You can choose 15/30/45 days based on product shelf life.)
• The product is returned in its original packaging, with seal intact (if applicable), and accompanied by the original purchase invoice or receipt.
• The product shows no signs of tampering, misuse, or damage caused by the customer.
• The defect, damage or quality issue was not caused by improper storage, handling by the customer, or expiry of the product due to the customer’s fault.
Refund vs Exchange vs Credit Note
• If the product is found defective or damaged and the customer is eligible, Nikko FMCG may choose to:
o Provide a full refund (to the original payment method) or
o Provide an exchange of the same model/product (if available) or
o Issue a credit note or store-credit for future purchases.
• Refunds will be processed within 14 working days of receiving the returned product and validating the claim. (You may shorten or lengthen this period.)
• In case of exchange, the replacement product will be dispatched once the returned product is received and inspected.
• Any difference in price between new product and exchanged product will be charged or refunded accordingly.